This month, Diana Mather from Public Image Inc based in London, UK will be visting us in Mauritius.

We have selected a couple of courses to offer to our customers, all dealing with "Improving your Public Image", which in today's environment is key to success. From Sales executives to those who greet customers as front liners, these courses will be of great value to them as they learn the skills and practice on camera with Diana.

• See Diana Mather on Youtube
  
• Check out details of the course here
• Register online

For more information, please click here.

This course is ideal for those working in senior supervisory roles in BPOs/Call Centers and are now inspired to move up into middle management.

Classes are designed on exacting BCI standards based for the CBOM Certification.

This 3-Day Master-Class will cover the following topics:

• Understanding of the Business Process Outsourcing (BPO) Industry
• Operations Management Function in BPO Organisations
• The Profile of a BPO Operations Manager
• Principles & Techniques of Service Delivery & Work Environment Management
• Principles & Techniques of Client-Account Management
• Principles & Techniques of People Management
• Contribution to Other Functions and Organisation Growth

For more information, please click here.